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IDR@IIM Ranchi
Browsing by Author Roy, Vivek.
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Showing results 1 to 1 of 1
Issue Date
Title
Author(s)
2022
The distinctive agenda of service failure recovery in e-tailing: criticality of logistical/non-logistical service failure typologies and e-tailing ethics
Roy, Vivek.
;
Vijay, Tata Sai.
;
Srivastava, Abhishek.
