Please use this identifier to cite or link to this item: http://idr.iimranchi.ac.in:8080/xmlui/handle/123456789/276
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dc.contributor.authorKumar, Pradeep.-
dc.contributor.authorBera, Sasadhar.-
dc.contributor.authorChakraborty, Shibashish.-
dc.date.accessioned2018-05-18T09:13:18Z-
dc.date.available2018-05-18T09:13:18Z-
dc.date.issued2017-
dc.identifier.citationKumar, P., Bera, S., & Chakraborty, S. (2017). An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction. South Asian Journal of Management, 24(4), 35- 54.en_US
dc.identifier.urihttp://10.10.16.56:8080/xmlui/handle/123456789/276-
dc.identifier.urihttp://www.amdisa.org/journ_24_no4-
dc.description.abstractHealthcare organizations are increasingly faced with improvement in service provision and developing strategies to provide convenient services to the patients. Flexibility considered as a competitive capability is used by healthcare organizations in order to respond to fluctuating patient demands. In this paper, service convenience flexibility is proposed as a new dimension of flexibility in the healthcare context. Several aspects of service convenience flexibility in healthcare context are explored and critically examined. An exploratory study is carried out in a public healthcare system to investigate the capability of service convenience from a flexibility perspective. Different strategies for services convenience flexibility are suggested. Furthermore, the impact of service convenience flexibility on patient satisfaction is also identified.en_US
dc.language.isoenen_US
dc.publisherSouth Asian Journal of Managementen_US
dc.subjectHealthcare delivery systemsen_US
dc.subjectPatient satisfactionen_US
dc.subjectIIM Ranchien_US
dc.titleAn examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfactionen_US
dc.typeArticleen_US
dc.volume24en_US
dc.issue4en_US
Appears in Collections:Journal Articles

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