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Please use this identifier to cite or link to this item: http://idr.iimranchi.ac.in:8080/xmlui/handle/123456789/281
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dc.contributor.authorBala, Pradip Kumar.-
dc.contributor.authorMukherjee, Shubhadeep.-
dc.contributor.authorKumar, Rahul.-
dc.date.accessioned2018-05-18T09:42:25Z-
dc.date.available2018-05-18T09:42:25Z-
dc.date.issued2016-12-
dc.identifier.citationBala, P. K., Mukherjee, S., & Kumar , R. (2016, Dember 18-21). Analyzing customer sentiments and service quality gaps in IT service settings. Paper prasented in the Fourth International conference on Business Analytics and Intelligence. Indian Institute of Science, Bangalore: India.en_US
dc.identifier.urihttp://10.10.16.56:8080/xmlui/handle/123456789/281-
dc.language.isoen_USen_US
dc.subjectCustomer sentimentsen_US
dc.subjectInformation technologyen_US
dc.subjectService qualityen_US
dc.subjectIIM Ranchien_US
dc.titleAnalyzing customer sentiments and service quality gaps in IT service settingsen_US
dc.typeArticleen_US
Appears in Collections:Conference Presentations / Proceedings

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