Please use this identifier to cite or link to this item:
http://idr.iimranchi.ac.in:8080/xmlui/handle/123456789/281| Title: | Analyzing customer sentiments and service quality gaps in IT service settings |
| Authors: | Bala, Pradip Kumar. Mukherjee, Shubhadeep. Kumar, Rahul. |
| Keywords: | Customer sentiments Information technology Service quality IIM Ranchi |
| Issue Date: | Dec-2016 |
| Citation: | Bala, P. K., Mukherjee, S., & Kumar , R. (2016, Dember 18-21). Analyzing customer sentiments and service quality gaps in IT service settings. Paper prasented in the Fourth International conference on Business Analytics and Intelligence. Indian Institute of Science, Bangalore: India. |
| URI: | http://10.10.16.56:8080/xmlui/handle/123456789/281 |
| Appears in Collections: | Conference Presentations / Proceedings |
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