Nandankar, Sunil; Sachan, Amit; Mukherjee, Arindam; Adhikari, Arnab
(International Journal of Quality & Reliability Management, 2023-01-17)
Purpose–Althoughcomprehensiveworkhasbeenconductedinseveralscholarlyjournalsinelectronic servicequality(e-SQ)measurement,therehasbeennocross-functionalreviewofthesestudies.Themajorityof thereviewstudiesfocusone-SQassessme ...