Chaudhuri, Ranjan.; Chatterjee, Sheshadri.; Vrontis, Demetris.; Galati, Antonino.; Siachou, Evangelia.
(Worldwide Hospitality and Tourism Themes, 2023-05-23)
Purpose: In the post-COVID-19 era, the hospitality industry is rapidly moving towards digitalization, which requires employees to upgrade their knowledge and skills. Some employees resist those changes and refuse to upgrade ...