Apoorva, A.; Chaudhuri, Ranjan.; Gupta, Aditi.; Hussain, Zahid.; Chatterjee, Sheshadri.
(International Journal of Law and Management, 2023-05-02)
Purpose: The aim of this research is to investigate how jay customer influence service employees’ customer orientation behaviour before and after COVID-19 from a policy perspective. This study will also assess whether jay ...