Ghosh, Anindya.; Kundu, Sayantan.; Ghosh, Piyali.; Dutta, Tanusree.
(Benchmarking: An International Journal, 2020-12)
Purpose – The purpose of this paper is to develop a workforce optimisation model that maximises the
profitability of a knowledge-based service organisation in the quaternary sector.
Design/methodology/approach – An ...