Practitioners dedicate considerable effort to prescribe, control, and manage actions and reactions of dysfunctional customers when they interact with service sector employees. As customer incivility causes both direct ...

Purpose The best possible way for brick-and-mortar retailers to maximise engagement with personalised shoppers is capitalising on intelligent insights. The retailer operates differently with diversified items and services, ...

In recent years, there has been proliferation of grocery mobile apps as grocery shopping on mobile has found increasing acceptance among customers accelerated by multiple factors. Maintaining high level of customer ...

Purpose: To report inflated operating performance indicators, such as operating revenue and operating profit, managers vertically reposition revenue and expense items inside the income statement. This study aims to investigate ...

Purpose The purpose of this paper is to understand the evolutionary influences on corporate social responsibility (CSR) literature at a global level and propose the future studies required to enhance the CSR literature. ...

The lockdowns forced by the spread of the COVID-19 pandemic made socializing in-person difficult. This difficulty affected the lives of the sports fans adversely as they could not go to the stadium to watch a live game, ...

The industrial relations (IR) environment in India and its labour market, have been undergoing significant transformations in multiple domains for around two decades after the economic liberalization. Gillan and Lambert ...

Neuromarketing is a branch in the field of commercial marketingcommunication. Neuromarketing closely relates to neuropsych-ology and market research for studying the cognitive thinkingprocess of customers and their responses ...

Online-food-delivery (OFD) services among consumers have not only revolutionised the food industry but have also impacted the lifestyle of individuals. The purpose of this study is to empirically explore the factors that ...