In a competitive market, companies must think beyond consumer satisfaction. The key lies in consumer happiness. Disciplines have crossed their traditional boundaries to understand their consumer better. This is reflected ...

What is so different about executing service failure recovery in an online environment as in e-tailing? Answering this, the present research points out to the need of considering e-tailing's natural propensity to foster ...

The establishment of regularised trading exchanges for agricultural commodities attracted every market participant to benefit from their trade. The pandemic has created massive chaos in every asset class, and agri-commodities ...

Studies reported in extant literature confirm the importance of the considering learning curve effect in a project context. However, a study that incorporates the learning curve effect in an integrated procurement and ...

Purpose – The experience of individuals has a huge potential for management education and development. Specific approaches are required to transform experience into learning. The purpose of this paper is to create ...