| dc.contributor.author | Bala, Pradip Kumar. | |
| dc.contributor.author | Mukherjee, Shubhadeep. | |
| dc.contributor.author | Kumar, Rahul. | |
| dc.date.accessioned | 2018-05-18T09:42:25Z | |
| dc.date.available | 2018-05-18T09:42:25Z | |
| dc.date.issued | 2016-12 | |
| dc.identifier.citation | Bala, P. K., Mukherjee, S., & Kumar , R. (2016, Dember 18-21). Analyzing customer sentiments and service quality gaps in IT service settings. Paper prasented in the Fourth International conference on Business Analytics and Intelligence. Indian Institute of Science, Bangalore: India. | en_US |
| dc.identifier.uri | http://10.10.16.56:8080/xmlui/handle/123456789/281 | |
| dc.language.iso | en_US | en_US |
| dc.subject | Customer sentiments | en_US |
| dc.subject | Information technology | en_US |
| dc.subject | Service quality | en_US |
| dc.subject | IIM Ranchi | en_US |
| dc.title | Analyzing customer sentiments and service quality gaps in IT service settings | en_US |
| dc.type | Article | en_US |
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