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The role of intermediaries in e-government adoption in India: bridging the digital divide

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dc.contributor.author Kumar, Rajiv.
dc.contributor.author Sachan, Amit.
dc.date.accessioned 2018-05-18T10:33:57Z
dc.date.available 2018-05-18T10:33:57Z
dc.date.issued 2017
dc.identifier.citation Kumar, R., Sachan, A., & Mukherjee, A. (2017). The Role of Intermediaries in E-Government Adoption in India: Bridging the Digital Divide. International Journal of Economics and Management Engineering, 11(3). en_US
dc.identifier.issn 2225742X
dc.identifier.uri http://10.10.16.56:8080/xmlui/handle/123456789/286
dc.description.abstract Despite the transparency and benefits of e-government, and its potential to serve citizens better, there is low diffusion and adoption of e-government services in India. Limited access to computer and internet, lack of computer and internet skills, low trust in technology, and risk associated in using e-government services are major hindrances in e-government adoption in India. Despite a large number of citizens belonging to the non-adopter category, the government has made some services mandatory to be accessed online where citizens have no other choice. Also despite the digital divide, a large number of citizens prefer online access to government services. In such cases intermediaries like common service centers, internet café and services agents’ roles are significant for accessing e-government services. Hence research is needed to explore this. The study aims to investigate the role of intermediaries in online access to public services by citizens. Qualitative research methodology using semi-structured interview was used. The results show that intermediaries play an important role in bridging the digital divide. The study also highlights on what circumstances citizens are taking help of these intermediaries. The study then highlights its limitations and discusses scope for future study. en_US
dc.language.iso en_US en_US
dc.publisher World Academic Publishing en_US
dc.subject Adoption en_US
dc.subject Digital divide en_US
dc.subject E-government en_US
dc.subject Intermediaries en_US
dc.subject India en_US
dc.subject IIM Ranchi en_US
dc.title The role of intermediaries in e-government adoption in India: bridging the digital divide en_US
dc.type Article en_US
dc.volume 11 en_US
dc.issue 3 en_US


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