Abstract:
In an increasingly digital world, employee experience is the key for the organizations to retain talent. Research has shown that in the US alone, only 13 per cent of employees are actively engaged, resulting in losses of up to $500 billion. Current systems are siloed and broken and are akin to post mortems that indicate the reason for the patients demise after the fact. There is a need for real-time systems that can enable continuous feedback from employees leading to managers identifying issues proactively, before they become full-blown crisis. This chapter talks about the latest trends in continuous feedback and how to go about moving away from year-end employee satisfaction surveys.