• How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis 

  Chaudhuri, Ranjan.; Apoorva, A.; Vrontis, Demetris.; Siachou, Evangelia.; Trichi, Eleni. (Journal of Business Research, 2023-09-01)

  Practitioners dedicate considerable effort to prescribe, control, and manage actions and reactions of dysfunctional customers when they interact with service sector employees. As customer incivility causes both direct ...
• Uncovering the role of consumer trust and bandwagon effect influencing purchase intention: an empirical investigation in social commerce platforms. 

  Anantharaman, Rajesh; Prashar, Sanjeev; Vijay, T Sai (Journal of Strategic Marketing, 2023-08)

  Owing to the increased use of social media and networking, social commerce is gaining popularity among industry experts and academia. As a result, there are ongoing concerns about creating high-quality buyer-seller ...
• Retail atmospherics effect on store performance and personalised shopper behaviour: a cognitive computing approach 

  Behera, Rajat Kumar; Bala, Pradip Kumar; Vijay, T Sai; Rana, Nripendra P. (International Journal of Emerging Markets, 2023-08-11)

  Purpose The best possible way for brick-and-mortar retailers to maximise engagement with personalised shoppers is capitalising on intelligent insights. The retailer operates differently with diversified items and services, ...
• SENE: A novel manifold learning approach for distracted driving analysis with spatio-temporal and driver praxeological features 

  Bag, Subhajit.; Golder, Rahul.; Sarkar, Sobhan.; Maity, Saptashwa. (Engineering Applications of Artificial Intelligence, 2023-08-01)

  Although there are many studies conducted on distracted driving, the growing number of accidents on roads demands further serious attention. The majority of the distracted driving-related data in real life are unlabeled ...
• Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews 

  Kumar, Avinash.; Chakraborty, Shibashish.; Bala, Pradip Kumar. (Journal of Retailing and Consumer Services, 2023-07)

  In recent years, there has been proliferation of grocery mobile apps as grocery shopping on mobile has found increasing acceptance among customers accelerated by multiple factors. Maintaining high level of customer ...
• Impacts of big data analytics adoption on firm sustainability performance 

  Chatterjee, Sheshadri; Chaudhuri, Ranjan; Vrontis, Demetris; Thrassou, Alkis (Qualitative Research in Financial Markets, 2023-07-18)

  Purpose – This study aims to examine the impacts of adopting big data analytics (BDA) on firm sustainability performance (FSP) mediated through firm financial performance (FIP) and operational performance (OPP). Desig ...
• Do credit market incentives drive classification shifting in emerging markets? 

  Bansal, Manish. (International Journal of Accounting & Information Management, 2023-07-04)

  Purpose: To report inflated operating performance indicators, such as operating revenue and operating profit, managers vertically reposition revenue and expense items inside the income statement. This study aims to investigate ...
• Evolutionary influences on corporate social responsibility literature: a review and prognosis 

  Elembilassery, Varun (Society and Business Review, 2023-06-29)

  Purpose The purpose of this paper is to understand the evolutionary influences on corporate social responsibility (CSR) literature at a global level and propose the future studies required to enhance the CSR literature. ...
• Factors influencing tobacco use behaviour initiation – From the perspective of the Capability, Opportunity, Motivation- Behaviour (COM-B) Model 

  Lakshmi, R.; Romate, John; Rajkumar, Eslavath; George, Allen Joshua; Wajid, Maria (Heliyon, 2023-06)

  Introduction: Non-communicable diseases such as ischemic heart disease, cancer, diabetes, and chronic respiratory diseases are the leading causes of death worldwide, and are associated with tobacco use. The ultimate goal ...
• The future of fixed-term employment in India 

  Jain, Kanupriya; Ghosh, Piyali; Misra, Shankha Shuvra (Vikalpa, 2023-06)

  The industrial relations (IR) environment in India and its labour market, have been undergoing significant transformations in multiple domains for around two decades after the economic liberalization. Gillan and Lambert ...
• Value based marketing: Examining the role of leadership support in promoting neuromarketing 

  Chatterjee, Sheshadri; Chaudhuri, Ranjan; Vrontis, Demetris (Journal of Transnational Management, 2023-06-06)

  Neuromarketing is a branch in the field of commercial marketingcommunication. Neuromarketing closely relates to neuropsych-ology and market research for studying the cognitive thinkingprocess of customers and their responses ...
• Impact of operating speed measures on traffic crashes: Annual and daily level models for rural two-lane and rural multilane roadways 

  Das, Subasish.; Park, Eun Sug.; Sarkar, Sobhan. (Journal of Transportation Safety & Security, 2023-06-01)

  A significant association between crash severity and operating speed is known to exist. However, the findings related to the speed-crash association are inconclusive. Some studies found that higher speed is associated with ...
• Assessing the factors influencing continued use of online-food-delivery services and the impact on health: a multi-group analysis 

  Ray, Arghya.; Bala, Pradip Kumar.; Jain, Rashmi. (International Journal of Services and Operations Management, 2023-06-01)

  Online-food-delivery (OFD) services among consumers have not only revolutionised the food industry but have also impacted the lifestyle of individuals. The purpose of this study is to empirically explore the factors that ...
• ESG performance and firm value: The moderating role of ownership concentration 

  Srivastava, Anjali.; Anand. (Corporate Ownership & Control, 2023-05-29)

  The shift towards sustainability has resulted in more disclosures regarding environmental, social, and governance (ESG) issues. This study explores how ESG scores impact firm value in the presence of concentrated ownership. ...
• WhatsApp generation in zoom university: online pedagogical challenges and innovations 

  Aggarwal, Divya; Elembilassery, Varun (Management and Labour Studies, 2023-05)

  Management education has undergone significant changes owing to the COVID-19 pandemic. The classroom delivery has moved from an offline mode to a completely online mode, unravelling many pedagogical challenges and constraints. ...
• Rethinking about thinking: developing ourselves for critical thinking as an educator 

  Aggarwal, Divya; Elembilassery, Varun (Management and Labour Studies, 2023-05)

  In real life scenarios, an individual comes across myriad situations that are marked with ambiguity and uncertainty. How do we prepare ourselves to embrace ambiguity and think critically in such situations? With the COVID-19 ...
• Examining the issue of employee intentions to learn and adopt digital technology 

  Chaudhuri, Ranjan.; Chatterjee, Sheshadri.; Vrontis, Demetris.; Galati, Antonino.; Siachou, Evangelia. (Worldwide Hospitality and Tourism Themes, 2023-05-23)

  Purpose: In the post-COVID-19 era, the hospitality industry is rapidly moving towards digitalization, which requires employees to upgrade their knowledge and skills. Some employees resist those changes and refuse to upgrade ...
• Mind the game you set for better website patronage 

  Krishna, Kriti; Bharadhwaj, Sivakumaran; Maheswarappa, S. Satish; Jha, Ankur (European Journal of Marketing, 2023-05-05)

  Purpose: This paper aims to develop a conceptual model to understand how different gamification designs (hedonic and utilitarian) evoke different emotions and impact subsequent patronage intentions for online consumers ...
• Investigating the employee’s customer orientation behavior: A comparison of the circumstances before and after the pandemic from policy perspective 

  Apoorva, A.; Chaudhuri, Ranjan.; Gupta, Aditi.; Hussain, Zahid.; Chatterjee, Sheshadri. (International Journal of Law and Management, 2023-05-02)

  Purpose: The aim of this research is to investigate how jay customer influence service employees’ customer orientation behaviour before and after COVID-19 from a policy perspective. This study will also assess whether jay ...
• Creation of sustainable growth with explainable artificial intelligence: An empirical insight from consumer packaged goods retailers 

  Behera, Rajat Kumar.; Bala, Pradip Kumar.; Rana, Nripendra P. (Journal of Cleaner Production, 2023-05-01)

  Consumer packaged goods retailers can pivot quickly to find new areas of sustainable growth and enable their businesses to compete effectively. Traditionally, they are losing ground to more agile and technologically focused ...

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