Abstract:
In 2016, the promoters of Savourites Hospitality Private Limited, which owned the fine-dining restaurant 6 Ballygunge Place, in Kolkata, were visiting London to explore possible future growth plans. Their foray into the market of Bengali cuisine through 6 Ballygunge Place had been successful and had developed into a strong destination brand. With a view to growing, Savourites’ promoters had ventured into newer product offerings and had tried moving into new geographical markets. In order to expand the brand’s range, they had launched a pan-Asian restaurant; launched the Bengal Lounge, which revived the Bengali penchant for never-ending chat sessions; and started fixed-menu outlets as variants of their core offering, hoping to tap into the middle-class market. They had also moved into other locations within Kolkata and to other cities. Their various expansions and diversifications had gone well, and the team found that the bulk of the growing consumer base was the Bengali customers that they had hoped to attract. They wondered how to keep the growth momentum going while still appealing to this clientele.