Customer engagement (CE) refers to an organization's effort to develop relationships with individual customers through personalized interactions using multiple available channels. The goal of such CE is to gain new customer ...

Drawing upon relational demography and conservation of resources theory, we study the relationship between gender and ethnic dissimilarity and organizational embeddedness to understand why dissimilar employees stay in their ...

We investigate the impact of the announcement of the COVID-19 pandemic on the market value and trading volume of supply chain finance (SCF) firms. Using an event study, we observe a significant valuation loss and higher ...

Online reviews are integral to consumer decision-making while purchasing products on an e-commerce platform. Extant literature has conclusively established the effects of various review and reviewer related predictors ...

We present a case study which is an effort to explore the impact of implementation of developmental measures many of which are already suggested in various literature on prison and correctional facilities. Some of the ...